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REFUNDS POLICY

Returns:

With Buystrom, you can be sure of consistent, world-class home products and electronics that meet the highest global quality and safety, delivered on time. In the event that you are not satisfied with your purchase, simply return it within 90 days from the date of delivery.

Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.

Product Returns:

If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 90 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

To initiate a return for an exchange or refund, please email us at returns@buystrom.com stating your reason of return. You may be asked to attach images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).

You are responsible for paying for your own shipping costs for returning any item to Buystrom. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our contact us page for additional customer service assistance.

 

Order Cancellations

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

Contact us via orders@buystrom.com to have your order cancelled immediately. Please provide the order details, including order number, receiver's name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.

Order Cancellation after Shipment:

Please note that any orders that have already been shipped cannot be canceled.

If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a full refund minus a flat recall fee of $17.6. Cancellations after shipment is only valid to UPS ground delivery service and FedEx. Any Items delivered by truck, UPS surepost or USPS cannot be recalled.

All cancelled orders must  rejected at delivery. After receiving your returned item, the full refund minus a flat recall fee will be credited back to your original payment within 3 business days.

 

Returned Products:

For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return.

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at returns@buystrom.com before returning the item.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. After receiving your returned item, please send us an email to returns@buystrom.com indicating your order details. We will, upon request, send you the correct item or issue the full refund.

Item Damaged during Transit:

In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at service@buystrom.com . We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at service@buystrom.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, here are the steps you can take:

  • Check your bank balance again (transactions may have been delayed).
  • Contact your credit card company (it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit).
  • Contact your bank (check the processing time before a refund is posted).

 Please contact us via email at support@buystrom.com should you have further questions. 

 

What is NOT covered by warranty:

  • Improper usage, storage, or handling of the item
  • Using the item in a way that it was not designed for
  • Damage caused by impact, shock, sand/dust/dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding, earthquakes, lightning, or other adverse weather conditions
  • Any accidental or malicious damage
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